logo

Finding Meili

Log In

/

Become a Member

Terms of Use/User Agreement

WELCOME TO FINDING MEILI

Welcome to the Finding Meili™ community—where thoughtful travelers, passionate owners, and premium vacation experiences meet. We're proud to provide a trusted, curated platform that connects verified guests with handpicked resort properties, offering flexibility, transparency, and fairness on both sides of the booking.

Finding Meili is more than just a listing site. It’s a movement—designed to elevate the way people experience luxury stays, while empowering owners with the tools and freedom they deserve. Our platform is built on trust, transparency, and mutual respect. Whether you’re a guest or a host, your presence here helps shape the vibrant, safe, and professional environment we’re committed to cultivating.

This User Agreement outlines your rights, responsibilities, and protections while using the Finding Meili platform. Please read it carefully, and keep a copy for your records.

We’re so happy you’re here. Let’s make magic together. ✨
—The Finding Meili Team

Important Disclaimer

Finding Meili is a curated platform that facilitates connections between owners and guests. We do not own, manage, or operate the properties listed, nor are we responsible for resort operations or third-party agreements made outside the platform.

FINDING MEILI TERMS OF USE

Effective Date: January 12, 2025

1. Who We Are

Finding Meili™ LLC ("Finding Meili," “we,” “us,” or “our”) is a curated platform designed to connect guests with exclusive resort residences and owner-approved stays. We prioritize high-quality travel experiences, ethical practices, and a respectful community grounded in transparency and trust. This Terms of Use / User Agreement ("Agreement") governs your access to and use of the Finding Meili platform, including our website, mobile app, and any other web or mobile applications, features, services, and content (collectively, the "Platform").

By accessing or using the Platform, you agree to comply with and be legally bound by the terms of this Agreement. If you do not agree to these terms, you may not use the Platform.

2. Eligibility

You must be:

  • At least 18 years old
  • Legally capable of entering into binding agreements
  • Using the Platform for lawful, personal, or authorized business purposes only

3. Your Account

You are responsible for maintaining the confidentiality of your login credentials and for all activity under your account. Impersonation, misrepresentation, or fraudulent use of another identity is prohibited. We reserve the right to suspend or terminate your access at our sole discretion.

4. Booking & Membership Terms

Standard Use

By submitting a booking request or inquiry, you agree to:

  • Provide accurate and truthful information
  • Accept and abide by each property’s cancellation, refund, and usage rules
  • Communicate respectfully with owners, hosts, and Meili team members
  • Respect all local laws and resort-specific rules during your stay
Meili Platinum Membership

Platinum Members receive enhanced access and services, including:

  • Access to our Custom Request Concierge for off-market or exclusive stays
  • Priority response time from the Meili team
  • Early access to new inventory and specials
  • Eligibility for travel perks, property previews, and member-only experiences

Membership benefits may evolve and are subject to change. Abuse of Platinum privileges (e.g., spam requests, misuse, harassment) may result in downgrade or cancellation without refund.

5. Host/Owner Expectations

Approved hosts and owners are expected to:

  • Accurately represent listings, availability, amenities, and policies
  • Respond promptly to guest inquiries and Meili team communication
  • Respect guest privacy and booking terms
  • Refrain from discriminatory, aggressive, or exploitative behavior
  • Maintain a high standard of professionalism

Failure to comply may result in suspension or permanent removal from the Meili network.

6. Guest Responsibilities

Guests are expected to:

  • Treat properties, hosts, and staff with respect and care
  • Follow resort rules, HOA guidelines, and any posted property instructions
  • Avoid any conduct that could damage the property, disrupt other guests, or violate local law
  • Refrain from verbal abuse, harassment, or attempts to game the system

Guests who violate our behavioral standards, make false claims, or exhibit manipulative or hostile behavior may be blacklisted and banned from further use of Finding Meili.

7. Prohibited Conduct

You may not use the Platform to:

  • Commit fraud or impersonate another person
  • Disrupt the experience of others, post false listings, or harass members
  • Circumvent payment systems or platform controls
  • Attempt to gain unauthorized access to Meili systems or data
  • Post content that is unlawful, harmful, misleading, or infringing

We reserve the right to investigate and take appropriate action, including suspension or legal enforcement.

8. Content & Submissions

You retain ownership of any content you submit (e.g., reviews, feedback, images), but grant us a non-exclusive, royalty-free license to use, display, and promote it in connection with the Platform.

Do not upload content that:

  • Violates the rights of others
  • Contains hate speech, nudity, or private/confidential information
  • Misrepresents or exaggerates experiences maliciously

9. Privacy

Your use of Finding Meili is subject to our Privacy Policy, which outlines how we collect, use, and protect your data.

10. Intellectual Property

All branding, content, design elements, and functionality on the Platform are the property of Finding Meili LLC or its licensors. You may not copy, repurpose, or use any Meili content without express written consent.

Finding Meili™, Meili Chat Box™, Platinum Club™, Meili Approved™, and associated marks are protected trademarks and may not be used without authorization.

11. Limitation of Liability

Finding Meili facilitates connections between guests and property owners but is not the provider, operator, or insurer of any physical stay. We disclaim all liability for:

  • Property conditions
  • Owner or guest behavior
  • Resort closures or government mandates
  • Any indirect, incidental, or consequential damages

Use of the Platform is at your own risk and “as is.”

12. Termination

We may suspend or permanently terminate your access to the Platform (with or without notice) for any violation of these Terms, misuse, or behavior deemed harmful to the Meili community.

13. Governing Law

These Terms are governed by the laws of the State of California. Any disputes shall be handled in the courts of California unless resolved through mutual mediation or arbitration as agreed.

14. Changes to These Terms

We may update these Terms occasionally. Changes will be posted to this page with a revised date. Continued use of the Platform after changes constitutes your agreement to them.

15. Contact Us

Finding Meili LLC
Email: legal@findingmeili.com
Website: www.findingmeili.com

FINDING MEILI USER AGREEMENT

This User Agreement (the "Agreement") is a legally binding contract between you ("User," "you," or "your") and Finding Meili ("Finding Meili," "we," "us," or "our"), governing your use of the Finding Meili website and mobile platform (the "Platform"). By accessing or using the Platform, you agree to be bound by the terms and conditions set forth in this Agreement.

1. Use of Platform

Users agree to use the Platform only for lawful purposes and in accordance with this Agreement. The Platform is intended solely for individuals who are 18 years of age or older. By using the Platform, you represent and warrant that you meet this eligibility requirement.

2. Account Registration

To access certain features of the Platform, you may be required to register for an account. You agree to provide accurate, current, and complete information during the registration process and to update such information to keep it accurate and complete. You are solely responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account.

3. Membership Restrictions and Bans

Finding Meili reserves the right to remove or ban any user at any time, for any reason, including but not limited to any behavior that is abusive, fraudulent, inappropriate, or in violation of this Agreement. Members previously removed from the Platform or associated with removed accounts may not rejoin or create new accounts, directly or indirectly. Finding Meili also reserves the right to refund and revoke memberships and listings associated with any accounts deemed harmful, disruptive, or deceptive in intent.

4. Prohibited Conduct

Users shall not engage in any activity that:

  • Attempts to scam, defraud, or deceive other users;
  • Harasses, stalks, threatens, or intimidates others;
  • Attempts to gain unauthorized access to the Platform or interfere with its functionality;
  • Posts or transmits any malicious software or content;
  • Solicits users to transact outside the Platform;
  • Impersonates another person or misrepresents affiliation with any party.

Violation of any of the above may result in immediate account suspension and legal action.

5. Guest Behavior Expectations

Guests are expected to treat all property, staff, fellow guests, and hosts with respect and adhere to resort or accommodation policies during their stay. Any reports of misconduct, property damage, illegal activity, harassment, or violation of resort rules may result in removal from the Platform, cancellation of existing or future bookings, and legal action. Guests are solely responsible for their behavior during their stay and may be held liable for any damages or disturbances they cause.

6. Host Responsibilities and Listing Standards

Hosts must ensure that all listings are accurate, up-to-date, and comply with resort or local regulations. Hosts agree to provide legitimate availability, respond to inquiries in a timely manner, and uphold any commitments made to renters. Misrepresentation, inaccurate listings, price baiting, or consistent unresponsiveness may result in account suspension or removal. Hosts are also responsible for confirming with the resort that they are authorized to rent the unit as listed.

7. Community Code of Conduct

Finding Meili values respectful, honest, and inclusive interactions. By using the Platform, users agree to:

  • Engage in good faith and refrain from hostile or inflammatory language;
  • Respect the time and boundaries of other members, owners, and guests;
  • Avoid spreading misinformation or publicly disparaging the platform or its users;
  • Cooperate with any inquiries or moderation efforts by the Finding Meili team.

Repeated violations of community standards may result in removal from the Platform.

8. Disclaimer of Liability

Finding Meili shall not be held liable for any transactions, communication, injury, or damages incurred by your interactions with other members or owners on the Platform. You acknowledge and agree that any agreements, arrangements, or engagements between you and other members or owners are solely between the parties involved, and Finding Meili is not responsible for any consequences arising from such interactions.

9. Suspension and Removal of Accounts/Listings/Memberships

If Finding Meili suspects any illegal activity, disruptive behavior, attempts by members to redirect other members off-platform, or any other behavior deemed objectionable, we reserve the right to permanently remove and suspend the accounts, listings, or memberships in question without providing refunds for prior purchases.

10. Termination

You may terminate this Agreement at any time by discontinuing use of the Platform and requesting account deletion, provided you fulfill any outstanding obligations. Finding Meili retains the right to terminate this Agreement or suspend access to the Platform at any time, without notice, for any reason.

11. Intellectual Property

All content on the Platform, including text, graphics, logos, images, software, and data compilations, is the property of Finding Meili or its licensors and protected by intellectual property laws. You agree not to reproduce, distribute, or create derivative works without written permission.

12. Privacy

Your use of the Platform is subject to our Privacy Policy, which governs the collection and use of your personal information.

13. Indemnification

You agree to indemnify and hold harmless Finding Meili and its affiliates, employees, and partners from any claims or damages arising from your use of the Platform or violation of this Agreement.

14. Governing Law and Jurisdiction

This Agreement is governed by the laws of the jurisdiction in which Finding Meili is registered. Disputes will be resolved exclusively in the courts of that jurisdiction.

15. Entire Agreement

This Agreement constitutes the entire agreement between you and Finding Meili regarding your use of the Platform and supersedes any prior agreements.

16. Accuracy of Information

While Finding Meili strives to provide accurate information, we do not guarantee the accuracy of listings, photos, or resort details. Users are encouraged to perform their own due diligence before booking.

17. Responsibility for Resort Services and Amenities

Finding Meili is not responsible for resort operations, amenities, or services. Issues must be addressed directly with the resort or property management.

18. Variances or Disruptions

Any changes in decor, renovations, closures, or unavailable amenities are the responsibility of the resort. Finding Meili and its partners are not liable for such variances.

19. No Guarantee of Specific Accommodations

Finding Meili does not control room assignments or specific accommodation layouts. Room configurations, views, bedding arrangements, decor, and floor plans may vary from promotional photos or owner-provided descriptions. No refunds will be provided due to dissatisfaction with assigned accommodations or requests for room changes that cannot be fulfilled by the resort.

20. Force Majeure and External Disruptions

Finding Meili shall not be held liable for any disruptions or inability to access accommodations and/or resort amenities due to external factors including but not limited to natural disasters, government restrictions or shutdowns, resort closures, acts of God, or other circumstances beyond our control. No refunds shall be issued for disruptions caused by such events.

21. Modification of Agreement

Finding Meili reserves the right to modify this Agreement at any time. Continued use of the Platform following such changes constitutes acceptance of the updated terms.

22. Platform Integrity and Play Requests

To maintain a secure environment, Finding Meili does not permit "test" inquiries or non- serious bookings. Only verified members and serious renters may engage with listings. Accounts created under false pretenses or used for testing or critique purposes will be removed without notice.

23. Disclaimer of Platform Damages

Finding Meili is not liable for any damages related to the use of the Platform, including but not limited to technical issues, loss of data, or site disruptions. Vacation-related issues such as injury, theft, or property damage during a stay are solely the responsibility of the guest and resort. Finding Meili shall not be held liable for any direct, indirect, incidental, punitive, or consequential damages, including physical injury, illness, loss of income, emotional distress, property damage, or any other loss incurred before, during, or after a stay arranged through the Platform. Users assume all risks associated with travel and accommodation.

24. Fraud Prevention and User Monitoring

Finding Meili reserves the right to monitor user activity, investigate suspicious behavior, and cooperate with legal authorities in cases of fraud, harassment, or criminal activity. Any attempt to defraud another user or the platform will result in immediate account termination and may result in legal consequences.

25. No Advisory or Fiduciary Role

Finding Meili is a platform provider and does not act as an advisor, fiduciary, or intermediary in user transactions. Users are solely responsible for evaluating and entering into rental agreements or other arrangements with other users.

26. Reporting Violations

Users are encouraged to report any violations of this Agreement or suspicious behavior tosupport@findingmeili.com. We take abuse and fraud seriously and will take appropriate action.

27. Guest Terms & Conditions

Guests using the Platform agree to:

  • Only submit reservation requests with genuine intent to book;
  • Communicate respectfully and clearly with hosts and resort staff;
  • Review the listing details and resort rules thoroughly before booking;
  • Assume full responsibility for all individuals in their party;
  • Understand that no refund will be issued due to dissatisfaction with amenities, resort policy enforcement, changes in decor, or issues beyond the platform’s control.

Violation of these terms may result in account restriction or removal.

28. Host Terms & Conditions

Hosts using the Platform agree to:

  • Only list inventory they own, manage, or have the legal right to rent;
  • Ensure that descriptions, availability, and images are accurate and not misleading;
  • Abide by any resort policies regarding advertising, guest registration, or third-party bookings;
  • Fulfill confirmed bookings as agreed upon with the guest;
  • Maintain communication during reasonable business hours regarding active listings or bookings.

Any abuse, dishonesty, or pattern of guest complaints may result in removal from the platform.

29. Meili Approved Listings, Booking Responsibility & Travel Protection

Finding Meili is a curated platform that connects guests with verified owners and handpicked resort stays. While we do our best to facilitate smooth bookings, we do not operate as a travel agency, hotel, or property manager.

Only listings marked as “Meili Approved” are eligible for direct booking support from our team. Once a booking request is submitted, the guest will receive an automatic email acknowledging the request—but is strongly advised not to book flights or make travel plans until they receive written approval from the property owner via a Meili confirmation.

If a requested stay cannot be approved or becomes unavailable, the guest will not be charged. However:

  • Finding Meili cannot be held liable for any costs, losses, or inconveniences resulting from canceled accommodations or declined booking requests.
  • Finding Meili has no obligation to secure alternate accommodations, though we may offer assistance when possible.
  • Guests are solely responsible for any non-refundable airfare, transportation, activities, or related expenses booked before final approval.

Custom Stay Requests (Platinum Members Only)
Platinum Members have access to Finding Meili’s Custom Stay Request Concierge, which allows them to submit a request for specific dates, budgets, unit sizes, or resort properties that may not appear in the public listings. While we do our best to fulfill these requests through our internal network of owners and resorts, we cannot guarantee availability, especially during high-demand periods, holidays, or peak travel seasons.

Just because a request is submitted does not mean it will be matched, and no refunds or claims may be made against Finding Meili if suitable options are unavailable. We may offer alternative dates, properties, or configurations to help fulfill your travel needs, but participation in this feature does not entitle the member to guaranteed results.

We encourage all members to remain flexible and understand that this feature is a concierge- based effort, not a reservation system. As always, we recommend securing travel insurance for full coverage against external disruptions or cancellations.

30. Platform Misuse, Interference, and Unauthorized Conduct

Finding Meili is a privately operated platform, and we reserve full rights over how our business, listings, services, and technology are developed, displayed, and managed.

Any misuse of the platform or mobile app—whether intentional or not—is strictly prohibited. This includes but is not limited to:

  • Tampering with the booking process or attempting to bypass payment systems
  • Submitting false listings, test inquiries, or ghost requests
  • Manipulating browser actions (e.g., refreshing or pushing back during checkout) to disrupt transactions
  • Attempting to use Finding Meili tools or systems in a way not intended by design
  • Repeatedly offering feedback in a controlling, misleading, or bad-faith manner that attempts to interfere with the operations of Finding Meili
  • Harassing or attempting to direct, advise, or pressure the platform or its operators under the guise of support or critique

Finding Meili is not obligated to engage with individuals who misuse or attempt to manipulate the platform. We reserve the right to immediately block, ban, or pursue legal action against any party whose actions—intentionally or otherwise—disrupt operations, create false representations, or interfere with our business model.

31. Defamation, False Claims & Public Misrepresentation

Finding Meili maintains a zero-tolerance policy for defamatory statements, false accusations, and public misrepresentation of our platform, business model, or team.

Users, members, or external individuals who:

  • Publicly accuse Finding Meili of fraudulent conduct without evidence
  • Claim listings are invalid without verification
  • Suggest that Finding Meili’s inventory is “fake,” “unauthorized,” or “stolen”
  • Spread misleading information with intent to damage our reputation
  • Attempt to intimidate or demand internal business disclosures (such as inventory sources, owner relationships, or backend systems)

...may be subject to immediate removal from the platform, reporting, blacklisting, and/or legal action under applicable defamation, libel, and business interference laws.

Finding Meili is not obligated to disclose the identity of owners, the origin of inventory, or internal business practices to users, competitors, or members of the public. All inventory displayed is curated in compliance with our policies and provided at the discretion of owners and partners who have authorized their listings.

Knowingly making or spreading false claims about Finding Meili may result in legal consequences, including claims for damages.

FINDING MEILI MEMBERSHIP TERMS & CONDITIONS

Version 2.1 – Last Updated January 12, 2025

Finding Meili offers two tiers of membership: Basic Guest Membership and Platinum Membership. These Terms apply to all members and supplement our general Terms of Use and Privacy Policy.

1. Membership Tiers

Basic Guest Membership – FREE

Includes:

  • Access to explore curated resort residences
  • Ability to view available vacation rentals and Meili-approved listings
  • General guidance, inspiration, and platform browsing
  • No payment required to register.
Platinum Membership – $15/year (billed annually at $1.25/month)

Includes all Basic Membership features, plus:

  • Custom Request Concierge: Submit unlimited stay requests with flexible dates
  • Exclusive Owner Connections & Rates: Direct access to verified owners and private deals
  • Unit Listings for Owners: List your week for just $16 with boosted visibility
  • Meili Hearts Alerts: Stay in the loop with select resort availability and Meili-curated updates
  • Meili Chat Box™ & Dashboard: Connect, engage, and manage all your Meili bookings in one spot
  • Community Features: Rate experiences, share feedback, and build credibility with others

2. Billing & Renewal

Platinum Membership is billed annually at $15 (charged as one payment). Your membership will auto-renew each year unless canceled prior to your renewal date. You may cancel or update your subscription at any time via your Meili account or by contacting us.

Note: All membership fees are non-refundable, even if canceled early.

3. Fair Use & Community Standards

Platinum Member perks are designed to enhance your experience—not to overwhelm the system. Submitting excessive or vague Custom Requests, spamming listings, or using the platform for unauthorized purposes may result in a temporary or permanent account suspension.

4. No Guarantee of Availability

Platinum Members receive prioritized access, but we cannot guarantee availability for any specific resort, date, or unit. All stays are subject to availability and mutual agreement with owners or hosts.

5. Termination & Downgrade

We reserve the right to revoke or downgrade membership without refund if:

  • You violate our Terms of Use or platform policies
  • You misuse community features or spam other users
  • Fraud, chargebacks, or false identity is detected

6. Modifications to Terms or Pricing

We may adjust membership pricing, features, or terms at our discretion. You’ll receive advance notice of material changes, and your continued use of Meili Platinum constitutes acceptance of any updates.

7. Contact & Support

Have questions about your membership or benefits?
support@findingmeili.com

FINDING MEILI HOST AGREEMENT

Version 2.0 – Last Updated January 12, 2025

This Host Agreement (“Agreement”) outlines the expectations, responsibilities, and rights of individuals and entities (“Host,” “you”) listing accommodations through Finding Meili LLC (“Finding Meili,” “we,” “us,” or “our”).

By submitting your listing or hosting through the Platform, you agree to this Agreement in addition to our Terms of Use and Privacy Policy.

1. Eligibility & Representations

As a Host, you affirm that:

  • You own or have legal authorization to offer the property for short-term stays.
  • Your listing and communications are accurate, current, and not misleading.
  • You will abide by all local laws, resort regulations, and tax requirements applicable to your property and rental.

2. Listing Standards

Hosts must:

  • Provide complete and truthful descriptions, photos, amenities, availability, and pricing.
  • Clearly disclose any fees, taxes, resort charges, or restrictions that apply.
  • Keep availability up to date and respond to guest inquiries or booking confirmations in a timely manner.

3. Guest Experience & Communication

You agree to provide a clean, safe, and ready property as advertised. You must respond to reasonable guest requests or issues before, during, or immediately after the stay.

All communication must be respectful, timely, and in line with Meili’s commitment to professional, inclusive hospitality.

4. Behavior & Community Standards

Finding Meili does not tolerate:

  • Harassment, discrimination, verbal abuse, or manipulation of guests or Meili staff.
  • Overbooking, bait-and-switch practices, or listing properties you do not control.
  • Attempts to circumvent Meili’s platform or booking/payment system.

Violation may result in removal from the platform, blacklisting, or legal action.

5. Cancellations & Refunds

Hosts are expected to honor all confirmed stays. Excessive or last-minute cancellations may result in removal.

If a guest is significantly misled or cannot access their accommodation due to your actions or omissions, you may be held responsible for covering the refund or relocation costs.

6. Indemnification

You agree to indemnify and hold harmless Finding Meili from any claims, damages, or disputes arising from your listing, property condition, or failure to comply with applicable laws and community standards.

7. Taxes & Compliance

You are solely responsible for:

  • Reporting income to your tax authority
  • Collecting and remitting required taxes, if applicable
  • Ensuring compliance with local ordinances, including short-term rental restrictions

8. Termination

Finding Meili may suspend or remove your account and listings for:

  • Violating this Agreement
  • Repeated guest complaints
  • Failing to comply with platform expectations or legal obligations

9. Dispute Resolution

Any disputes related to this Agreement shall be resolved in accordance with California law and handled in a California jurisdiction, unless mutually agreed otherwise.

By accessing or using the Finding Meili Platform, you confirm that you have read, understood, and agreed to the terms and conditions of this User Agreement. Please retain a copy of this Agreement for your records.